Return & Exchange Policy

Return & Exchange Policy – Buy Wishes

Last Updated: July 2026

At Buy Wishes, customer satisfaction is built on trust and authenticity. We take great care to ensure that all home fitness and lifestyle products meet our strict high-quality standards before dispatch. Because we offer specialized home and fitness gear, we enforce a clear, multi-step review process to protect against misuse and fraudulent claims.

Please review our comprehensive policy carefully before making a purchase.

1. Mandatory Unboxing Video Requirement (Strict Condition)

To qualify for any return, exchange, or refund, the customer must record a single, continuous unboxing video at the exact moment the courier package is received and opened.

  • Continuous Footage: The video must be completely unedited, uncut, and shot in one continuous take. Paused or spliced videos will result in an immediate permanent rejection of the claim.

  • Clear Visibility: The video must clearly show the shipping label (including the tracking number and order details), the untampered outer packaging, the actual opening of the seal, and the physical product inside.

  • Failure to Provide: Claims submitted without a valid unboxing video, or with a video showing a package that has already been opened/resealed, will not be reviewed under any circumstances.

2. Eligibility for Returns or Refunds

We only evaluate return and refund requests on a strict case-by-case basis under the following mandatory conditions:

  • The request is submitted strictly within 7 days of the delivery date shown by the courier service.

  • The product remains completely unused, uninstalled, free of scratches, and in its original pristine condition.

  • The item is returned inside its original, undamaged packaging, including all accessories, components, and manual inserts.

  • A valid, matching proof of purchase (original invoice/order number) is provided.

3. Strict 3-Tier Inspection & Review Process

Once a return request is initiated, your claim enters a formal review phase:

  1. Digital Review: Our support team will first analyze the provided unboxing video.

  2. Physical Inspection: If the video is approved, you will be authorized to ship the item back to our hub at your own expense. Upon arrival, the item undergoes a thorough physical inspection that takes 7 to 10 business days.

  3. Final Verdict: You will be formally notified via email or WhatsApp regarding the approval or final rejection of your claim.

4. Refund Processing

If your refund is approved after passing all physical and video inspection stages:

  • Timeline: Refunds are subject to standard processing timelines of up to 7 to 14 business days.

  • Store Credit: If the item or its packaging shows even minor signs of handling, assembly, or cosmetic wear, a cash refund may be denied, and a store credit may be offered instead at our sole discretion.

5. Non-Refundable & Void Situations

The following scenarios completely void any eligibility for a refund or exchange:

  • Any item that shows signs of being assembled, used, or subjected to wear and tear.

  • Products returned missing any of the original parts, accessories, or packaging components.

  • Claims made after the 7-day delivery window has expired.

  • Physical or cosmetic damage incurred after the courier has handed over the parcel.

6. File a Formal Claim

To initiate a claim, you must submit your order details along with the raw video file link to our official channels:

  • 📧 Email: buywishs@gmail.com

  • 📞 WhatsApp Support: 0343-7161055

(Note: Incomplete applications or requests lacking the required continuous video attachment will be automatically closed by our system without a response.)