Frequently Asked Questions (FAQs) – Buy Wishes

1. What payment methods do you accept? We accept Cash on Delivery (COD) for all home fitness and lifestyle orders across Pakistan.

2. How long does delivery take? Orders are delivered within 2 to 5 business days via TCS or PostEx courier services after confirmation.

3. Do you offer returns or exchanges? Yes, we offer a 7-day return/exchange policy if the item is defective, damaged, or incorrect upon delivery, provided it meets our unboxing video and inspection requirements.

4. How do I request a return or exchange? Simply contact our team via email at buywishs@gmail.com or reach out on WhatsApp/phone at 0343-7161055 within 7 days of receiving your order with your required unboxing proof.

5. Do you offer refunds? Refunds are evaluated on a case-by-case basis and are typically issued for damaged, defective, or incorrect items after passing inspection. Store credit may also be offered where applicable.

6. Can I cancel my order? Yes, you can cancel your order within 12 hours of placement, or before it has been processed and handed over to our courier partners.

7. How can I track my order? Once your order is dispatched, you’ll receive a tracking number via SMS, WhatsApp, or email. You can track it directly through the TCS or PostEx tracking portals.

8. Do you offer international shipping? No. We currently only ship nationwide within Pakistan.

9. How can I contact customer support? For any questions or order inquiries, reach out to us at buywishs@gmail.com or call/WhatsApp us at 0343-7161055.

10. What if I receive the wrong product? If you receive the wrong product, notify us immediately with your continuous unboxing video. We’ll review your claim and arrange a replacement or return as per our policy.